Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 28, 2021 - 00:48 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 28, 2021 - 00:47 UTC

Investigating

Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#68886
Posted Dec 28, 2021 - 00:39 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).