Inbound call failure & inbound SMS failure towards multiple locations in USA

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted May 22, 2020 - 10:59 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 22, 2020 - 09:46 UTC

Identified

The issue has been identified and a fix is being implemented

Posted May 22, 2020 - 08:53 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards multiple locations in USA. A small percentage of phone numbers may experience call failures.

Affected locations:
Evansville, IN
Fort Wayne, IN
Marquette, MI
Columbia, SC

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#190623

Posted May 22, 2020 - 06:41 UTC