Outbound Voice API call failures

Incident Report for Plivo

Resolved

A couple of our customers experienced an issue while dispatching outbound Voice API calls, the calls were rejected stating "max call rate limit reached", this was due to malfunctioning of our call rate monitoring service. We have resolved the issue and actively monitoring it.

Duration
From: 20 April 12:15 AM UTC
To: 20 April 03:10 AM UTC
Posted Apr 20, 2020 - 00:30 UTC