Call failures on inbound voice towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 28, 2021 - 00:22 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 27, 2021 - 22:26 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Sep 27, 2021 - 22:26 UTC

Investigating

Our carrier partner is observing minor inbound voice call failure towards the US and Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#57946
Posted Sep 27, 2021 - 13:29 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America, Voice, South America).