Delivery delay on inbound and outbound MMS towards the US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 14, 2023 - 02:36 UTC

Update

We are continuing to investigate this issue.
Posted Feb 14, 2023 - 02:29 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing inbound and outbound MMS delivery delays for a small segment of phone numbers towards the US numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#19167
Posted Feb 14, 2023 - 01:04 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).