Delivery delay on inbound SMS/MMS towards multiple regions in US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 21, 2021 - 22:56 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 21, 2021 - 17:05 UTC

Identified

Dear Valued Customer,

We are currently observing inbound SMS/MMS delivery delays for a small segment of SMS/MMS towards US phone numbers in Marquette, MI, Evansville, IN, and Fort Wayne, IN. A small percentage of phone numbers may experience delivery delays in SMS/MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3556, #3557, & #3563
Posted Mar 20, 2021 - 16:57 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada).