Delivery delay on Inbound SMS towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 12, 2020 - 23:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 12, 2020 - 22:24 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Feb 12, 2020 - 21:17 UTC

Investigating

We are currently observing Inbound SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183525
Posted Feb 12, 2020 - 21:17 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).