Minor failures on inbound voice and inbound SMS towards Brazil phone numbers in Sao Paolo

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 15, 2020 - 19:44 UTC

Investigating

Our carrier partner is observing minor inbound voice and inbound SMS failures towards Brazil's phone numbers in Sao Paolo. A small percentage of phone numbers may experience failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#187937
Posted Apr 15, 2020 - 14:52 UTC
This incident affected: Carrier Partners: Voice API (Voice, South America) and Carrier Partners: Messaging API (SMS, Mexico & South America).