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Inbound call failures towards european phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 02, 2019 - 12:06 UTC

Monitoring

Our carrier partner has identified the issue and deployed a fix. Calls are now completing.
Posted Dec 02, 2019 - 12:01 UTC

Investigating

Our carrier partner is observing minor inbound call failures
towards phone numbers in european countries. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Dec 02, 2019 - 11:50 UTC
This incident affected: Zentrunk - SIP Trunking (SIP Trunking) and Voice API (PSTN Calls).