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Delays in processing long code requests under 10DLC : United States

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 24, 2022 - 08:17 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 22, 2022 - 16:14 UTC

Investigating

Dear Valued Customer,

Our campaign registry partner is experiencing delays in processing long code requests. This may queuing the request under 10DLC towards the United States.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/tickets/new
#93503
Posted Jun 20, 2022 - 13:26 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).