Delivery delay on inbound MMS towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Mar 31, 2021 - 17:21 UTC

Investigating

We are currently observing inbound MMS delivery delays for a small segment of MMS towards the US and Canada phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Mar 31, 2021 - 17:18 UTC

This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).