Inbound SMS failure/delay towards the US phone numbers in Appleton, WI

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 02, 2020 - 17:03 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 02, 2020 - 13:47 UTC

Identified

Our carrier partner is observing minor inbound SMS failures/delays towards the US phone numbers in Appleton, WI. A small percentage of phone numbers may experience SMS failures/delay.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#2210
Posted Dec 02, 2020 - 09:48 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, Shortcode SMS, USA & Canada).