Call failures on inbound Voice & inbound SMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 19, 2020 - 13:44 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Macon, El Paso, Amarillo, Wichita Falls and Harlingen in Texas region. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183876
Posted Feb 19, 2020 - 11:11 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).