Intermittent two-way call connection delays on the Voice API in US East Region

Incident Report for Plivo

Resolved

The incident is resolved and Voice API is working normally.
Posted Apr 10, 2019 - 14:53 UTC

Monitoring

A fix is implemented and Voice API is working normally. We will continue to monitor the health of the services to ensure there are no further issues.
Posted Apr 10, 2019 - 14:36 UTC

Investigating

We are experiencing elevated two-way call connection delays in US East Region. Currently, a small percentage of calls are affected. Our engineers are actively working on it to re-establish services.

Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home
Posted Apr 10, 2019 - 14:23 UTC
This incident affected: Voice API (PSTN Calls).