Service Degradation on Outbound SMS & MMS towards US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 03, 2024 - 14:59 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing outbound SMS & MMS delivery delays for a small segment of phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#61453
Posted May 02, 2024 - 21:47 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).