Delivery delay on inbound/outbound Toll-free SMS towards the US phone numbers : AT&T

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 17, 2023 - 21:59 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound Toll-free SMS delivery delays for a small segment of phone numbers towards the US - AT&T. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#19598
Posted Feb 17, 2023 - 18:43 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).