Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 19, 2020 - 00:29 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Apr 18, 2020 - 21:08 UTC
Investigating
We are currently observing delay in delivery receipt in outbound Toll Free SMS towards US & Canada phone numbers
We're actively working with our carrier to get this issue resolved as soon as possible.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/home #188214
Posted Apr 18, 2020 - 19:23 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).