Delay on inbound\outbound Toll-Free SMS towards US AT&T numbers

Incident Report for Plivo

Resolved

All systems are operating normally at this time. The incident has been resolved.

Posted Nov 12, 2018 - 01:48 UTC

Update

At this time messaging has returned to real time. We will continue to monitor to ensure that the issue is fully resolved

Posted Nov 12, 2018 - 01:47 UTC

Monitoring

Carrier partner has mitigated the issues with Message Latency, and will continue to monitor to ensure resolution.

Posted Nov 12, 2018 - 01:34 UTC

Identified

The issue has been identified and we are working with our partner to get the issue resolved at earliest. We will keep you posted for further updates.

Posted Nov 11, 2018 - 23:17 UTC

Investigating

We are currently observing inbound\outbound Toll-Free SMS delay for a small segment of US AT&T numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Nov 11, 2018 - 21:39 UTC