Delivery delay on Toll-Free SMS towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Mar 13, 2020 - 20:38 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

Posted Mar 13, 2020 - 20:07 UTC

Investigating

We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#185647

Posted Mar 13, 2020 - 20:05 UTC

This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).