Delivery delay on inbound and outbound short-code SMS towards US phone numbers: Sprint

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 27, 2020 - 08:18 UTC

Update

We are continuing to investigate this issue.
Posted Oct 27, 2020 - 07:53 UTC

Investigating

We are currently observing inbound and outbound short-code SMS delivery delays for a small segment of SMS towards the US Sprint phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#8930
Posted Oct 27, 2020 - 07:15 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).