Delivery delay on Inbound/Outbound regular SMS/MMS towards US phone numbers in Dallas region

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 09, 2023 - 13:19 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted May 09, 2023 - 12:31 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing outbound SMS/MMS delivery delays for a small segment of phone numbers towards the US phone numbers in Dallas region: Syniverse. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#27504
Posted May 09, 2023 - 12:03 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).