Inbound call failure & inbound SMS failure towards US phone numbers in Harrisonburg, VA

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 04, 2020 - 07:24 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jun 04, 2020 - 06:34 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US phone numbers in Harrisonburg, VA. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191193
Posted Jun 03, 2020 - 23:32 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).