Inbound call failure towards US phone numbers: Beaumont, TX

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 28, 2021 - 01:38 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 27, 2021 - 22:19 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 27, 2021 - 22:18 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is observing minor inbound voice call failures towards the US phone numbers in Beaumont,TX region. A small percentage of phone numbers may experience call failures.All other services are operating normally.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
# 68864
Posted Dec 27, 2021 - 19:24 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America).