Delivery delay on outbound short-code SMS towards US phone numbers: T-Mobile

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 23, 2021 - 13:42 UTC

Investigating

Dear Valued Customer,

We are currently observing outbound short-code SMS delivery delays for a small segment of SMS towards US T-Mobile phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#6579
Posted Jan 22, 2021 - 23:17 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).