Delivery delay on Out bound SMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 04, 2019 - 22:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 04, 2019 - 21:30 UTC

Investigating

We are currently observing Outbound SMS delivery delays for a small segment of SMS towards US phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#169227
Posted Sep 04, 2019 - 16:50 UTC