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Intermittent Call failures in the Mumbai region

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 14, 2025 - 12:45 UTC

Monitoring

We will continue to monitor the situation and provide another update as soon as possible.
Posted May 13, 2025 - 15:59 UTC

Investigating

Dear Valued Customer,

We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Posted May 13, 2025 - 14:41 UTC
This incident affected: Voice API (PSTN Calls).