Delivery delay on inbound SMS towards US phone numbers in Evansville, IN.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 12, 2021 - 13:57 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 11, 2021 - 18:27 UTC

Investigating

Dear Valued Customer,

We are currently observing inbound SMS delivery delays for a small segment of SMS towards US phone numbers in Evansville, IN. A small percentage of phone numbers may experience delivery delays in SMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#2561
Posted Mar 10, 2021 - 14:18 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).