Delay in processing 10DLC Campaign requests in US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 08, 2025 - 15:20 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#85505
Posted Feb 06, 2025 - 06:15 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).