Delivery delay on inbound SMS towards South Africa phone numbers in Zimbabwe

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 31, 2019 - 21:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 31, 2019 - 12:27 UTC

Investigating

We are currently observing inbound regular SMS delivery delays for a small segment of SMS towards the SA phone numbers in Zimbabwe. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#173958
Posted Oct 31, 2019 - 08:57 UTC