One of our carrier had a degraded performance affecting Incoming\Outgoing SMS in Mexico towards Telcel .
When did it happen?
Start Time: 2018-11-03 21:00 UTC
End Time: 2018-11-03 21:45 UTC
What services were affected?
Incoming\Outgoing SMS along with DLR was delayed for the outage period as mentioned by the carrier.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new