Call failures on inbound voice and inbound sms delivery delay towards US(Fort Smith) phone numbers.

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Sep 18, 2019 - 15:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 18, 2019 - 10:14 UTC

Identified

Our carrier partner is observing minor inbound voice call failures and inbound regular sms towards phone numbers in the US(Fort Smith). A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#170186

Posted Sep 18, 2019 - 06:29 UTC

This incident affected: Voice API (PSTN Calls).