Call failures on Inbound voice & inbound SMS towards US phone numbers in Fort Smith, AR

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 10, 2020 - 01:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 09, 2020 - 05:08 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 08, 2020 - 13:03 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Fort Smith, AR. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183222
Posted Feb 07, 2020 - 21:10 UTC