A fix has been implemented and we are monitoring the results.
Posted May 20, 2020 - 02:27 UTC
Update
We are continuing to investigate this issue.
Posted May 18, 2020 - 18:41 UTC
Investigating
Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards Brazil phone numbers in Fortaleza. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.