Delivery delay on inbound and outbound short code SMS/MMS towards the US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 31, 2022 - 22:08 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing outbound and inbound short code SMS and MMS delivery delays for a small segment of phone numbers towards the US & Canada region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Oct 31, 2022 - 20:26 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada, MMS, USA & Canada).