Delivery delays on inbound & outbound SMS towards US & Canada toll free numbers

Incident Report for Plivo

Resolved

All systems are operating normally at this time. The incident has been resolved.

Posted Nov 23, 2018 - 23:40 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 23, 2018 - 21:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2018 - 20:16 UTC

Identified

Our carrier partner has identified the issue, engineers are working closely to get this issue resolved as soon as possible.

Posted Nov 23, 2018 - 19:39 UTC

Investigating

We are currently observing inbound & outbound SMS delivery delays for a small segment of US & Canada toll free numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Nov 23, 2018 - 18:40 UTC