Delivery delays on inbound/outbound Tollfree SMS towards T-Mobile in US

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Apr 16, 2024 - 03:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2024 - 01:19 UTC

Investigating

Dear Valued Customer,

We are currently observing inbound/outbound SMS delivery delays from a small segment of Tollfree SMS towards T-Mobile in US. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#60304

Posted Apr 15, 2024 - 23:32 UTC

This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).