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Voice API call failures

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Nov 08, 2022 - 16:26 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 08, 2022 - 16:20 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 08, 2022 - 16:19 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Nov 08, 2022 - 16:16 UTC

Update

We have identified the issue to be on one of the databases, we are working on resolving the issue.
Posted Nov 08, 2022 - 16:16 UTC

Investigating

Dear Valued Customer,

We are observing failures in Voice API, PSTN, and SDK calls. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Nov 08, 2022 - 15:56 UTC
This incident affected: Voice API (REST APIs and XML, PSTN Calls, Client Calls (Browser & Mobile)).