Call failures on inbound voice towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 06, 2021 - 17:29 UTC

Update

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 05, 2021 - 20:09 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 30, 2021 - 01:25 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Sep 30, 2021 - 01:04 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 30, 2021 - 00:00 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 29, 2021 - 22:05 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Sep 29, 2021 - 21:12 UTC

Investigating

Our carrier partner is observing minor inbound voice call failure towards the US and Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#58276
Posted Sep 29, 2021 - 17:10 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America, Voice, South America).