Call failures on inbound voice towards Puerto Rico phone numbers.
Incident Report for Plivo
This incident has been resolved.
Posted Aug 23, 2023 - 22:47 UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 23, 2023 - 19:44 UTC
Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Aug 23, 2023 - 11:05 UTC
This incident affected: Carrier Partners: Voice API (Voice, South America).