Call failures on Inbound voice & Inbound toll-free SMS delivery delay towards US phone numbers in El Salvador

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 04, 2020 - 01:31 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound toll-free SMS delivery delays towards the US phone numbers in El Salvador. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#184921
Posted Mar 03, 2020 - 22:27 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America) and Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).