Inbound call failures towards US phone numbers in Cheyenne, WY

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 19, 2020 - 12:29 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Sep 19, 2020 - 06:58 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Sep 19, 2020 - 01:58 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Cheyenne, WY. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198171
Posted Sep 19, 2020 - 01:57 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America).