Delivery delay on Inbound SMS towards US phone numbers : Macon, GA

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 30, 2021 - 00:02 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Dec 29, 2021 - 19:57 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 29, 2021 - 16:51 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Dec 29, 2021 - 16:41 UTC

Investigating

Dear Valued Customer,

One of our carrier partner currently observing Inbound SMS delivery delays for a small segment of phone numbers towards Macon, GA phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69063
Posted Dec 29, 2021 - 16:38 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada).