SMS & MMS delivery failures on US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 28, 2023 - 18:55 UTC

Investigating

Dear Valued Customer,

We are currently observing inbound/outbound SMS & MMS delivery failures for a small segment of MMS towards the US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#39377
Posted Sep 28, 2023 - 16:00 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).