Inbound call failure & Inbound SMS/MMS failure towards the US phone numbers in Wilmington, NC

Incident Report for Plivo

Resolved

This incident has been resolved
Posted Sep 01, 2020 - 23:11 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Wilmington, NC. A small percentage of phone numbers may experience call and SMS/MMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#196846
Posted Sep 01, 2020 - 03:21 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).