Inbound call failure towards multiple regions in US.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Nov 22, 2020 - 11:52 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 22, 2020 - 03:21 UTC

Update

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Nov 21, 2020 - 20:55 UTC

Identified

Our carrier partner is observing minor inbound call failures towards US phone numbers. A small percentage of phone numbers may experience call failures.

Below are the affected areas :
Bentonville, AR
Fayetteville, AR
Rogers, AR|Sp

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1154
Posted Nov 21, 2020 - 15:12 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America, Voice, South America).