Outbound SMS failures/delays towards India phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 16, 2020 - 10:55 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 15, 2020 - 23:22 UTC

Update

We are continuing to investigate this issue.
Posted Oct 15, 2020 - 16:27 UTC

Investigating

We are currently observing a small segment of outbound SMS failures/delays towards India phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7934
Posted Oct 15, 2020 - 08:28 UTC