Failure during session creation for number masking service in Mumbai region
Incident
Report for Plivo
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Investigating
Dear Valued Customer,
We are currently facing failure during session creation for number masking service in Mumbai region. Number masking is the only service affected, all other API and XML callflows are working normally and there is no impact to any other service
We're actively working with our engineering team to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
We are currently facing failure during session creation for number masking service in Mumbai region. Number masking is the only service affected, all other API and XML callflows are working normally and there is no impact to any other service
We're actively working with our engineering team to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
This incident affected: Voice API (REST APIs and XML).