Call failures on inbound voice & inbound SMS towards US phone numbers in Longview, TX

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 14, 2020 - 15:46 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Feb 14, 2020 - 14:47 UTC

Investigating

Our carrier partner is observing minor inbound Voice call failures and inbound SMS failures in Longview, TX.A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#183635
Posted Feb 14, 2020 - 02:06 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).