Delivery delay on outbound and inbound MMS towards the US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Nov 01, 2022 - 02:06 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 01, 2022 - 01:29 UTC

Identified

Dear Valued Customer,

One of our carrier partners currently observing outbound and inbound MMS delivery delays for a small segment of phone numbers towards the US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9378
Posted Oct 31, 2022 - 20:18 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).