Delay in delivery report on Inbound and Outbound Toll-Free SMS towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 02, 2020 - 03:46 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 02, 2020 - 03:32 UTC

Investigating

We are currently observing delivery report towards US & Canada phone numbers

We're actively working with our carrier to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/support/home
#187132
Posted Apr 02, 2020 - 03:29 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).